Delivery, returns & refunds

 

  • Parcels are shipped by mail or independent carrier to the address indicated by the Customer when ordering,
  • Shipping costs are included in your order depending on the option chosen and the amount of the total sale,
  • The Seller agrees to process orders within 1 day following the date after validation of your order.
  • Delivery costs are free for Metropolitan France for purchases over 250 €
  • There is no delivery charge if the Customer should choose the « Click & Collect » service, which allows consumers to order online and collect their purchases in the Husbands store.

 

COUNTRY, SHIPPING, DELIVERY AND FEES

 

Area Shipping Delay Shipping Fees
France Colissimo 1 to 3 days 8 to 12 euros
European Union Colissimo 3 to 5 days 10 to 20 euros
DOM Colissimo Expert 4 to 7 days 10 to 90 euros
World Colissimo Expert 4 to 7 days 25 to 90 euros
Click & Collect Instantaneous Free

* The above fees are not fixed, delivery charges can vary according to the country, weight and delivery methods.

** For delivery outside of Metropolitan France, administrative and /or customs fees may be applied by the carrier.

  • Delivery times are expressed in working days, beginning from the moment the parcel leaves our warehouse, and are indicative,
  • Exceeding this period does not give right to damages,
  • In the event of non-delivery, the product will be resent at the Customer’s expense to the address indicated during the order,
  • In case of non-delivery due to the carrier, the Seller agrees to reship all or part of the order within the limits of the Seller’s terms and conditions of sale,
  • The Customer must check the conformity and condition of the delivered items at the time of delivery and before signing the carrier’s delivery note. This check is considered to have been made once the Customer or a person authorized by the latter has signed the delivery note,
  • If at the time of receipt, the Customer notices an anomaly on the packaging, that it is torn or damaged, the the condition of the products must be checked,
  • If they are damaged, the Customer must refuse the delivery and indicate on the packing slip “Parcel refused because opened or damaged”,
  • The information requested from the consumer is necessary for the order’s processing and can be communicated to the contractual partners of the company NICK GAB & SONS involved in carrying out the order.

 

TRACKING THE DELIVERY OF MY ORDER

Once your order has been shipped, you will receive an email with the tracking number of your parcel. You can also track your order in your space “My account / my orders”.

 

THE SHIPPER HAS RETURNED YOUR PARCEL TO OUR STORE

Unfortunately, once your parcel has been returned to our store, it cannot be returned to you and will be automatically refunded within 7 working days.

 

THE PARCEL IS LOST

We invite you to contact our Customer Service by email at contact@husbands-paris.com.

 

RETURNS

Return shipping costs are covered by the Seller in metropolitan France. Outside of metropolitan France, returns and return costs are under the liability of the Customer.

To request your return, please respect the following conditions:

  • You have fourteen (14) days from the date of delivery of your order to return your item(s).
  • For online orders, Husbands will reimburse the full purchase price when the product is returned in its original condition, provided it is accompanied by a copy of the invoice, the return receipt and original packaging (boxes, accessories, protective packaging, labels, leaflets, etc.). No product that is stained, damaged, worn, washed or otherwise unfit for commercial use will be accepted,
  • Please try the products on with the greatest care,
  • The order can only be returned from the country of delivery, or returned directly to the boutique,
  • To retract the purchase, the Customer must notifying the Seller by e-mail at contact@husbands-paris.com or by post at the following address.

 

Husbands Customer Service

57 rue de Richelieu

75002 Paris

 

  • Products must be purchased from husbands-paris.com and not in the Husbands Shop,
  • The refund will be made within 30 days of the receipt of the products that have been returned by the Customer,
  • Please note that products from the categories, “Made to Order” and all products marked “Made to Order” cannot be returned.

 

TO RETURN AN ORDER

If you change your mind, you have fourteen (14) days from the date of your order to return your item (s). You have the option to return your items ordered through husbands-paris.com to the Husbands store.

To return your items, please follow the procedure described on the return slip included in your parcel:

  1. There is a prepaid label in the Customer’s parcel. Under no circumstances will Husbands refund postage paid directly by the Customer to La Poste.
  2. The Customer must check off on the delivery note the item(s) to return and state the reason for the return. No return can be validated without the delivery note.
  3. The Customer must return the product(s) in their original packaging with the completed delivery note. All accessories accompanying Husbands items (buttons, felt pads) must be returned. 
  4. The Customer must insert this delivery note, completed and signed, in the return box along with the item(s) to return.
  5. The Customer must make sure that the packaging is closed before sending.
  6. The Customer must fix the prepaid postal label on the return box. 
  7. The Customer must deposit the return box at La Poste.

To request your return, be sure to respect the conditions of return. It is NOT possible to exchange a product ordered online.

 

REFUND PERIOD

Upon the receipt of your item(s), and following a quality control, we will make every effort to ensure a refund within 14 days maximum. The exact time depends on your bank’s refund procedures.

Husbands reserves the right to refuse returns that do not comply with the above conditions.

You will receive a confirmation email once your account has been credited. 

Refunds are made according to the same payment methods and currency as the purchase.