RETURN POLICY
You can return or exchange an item up to 14 calendar days from the date of delivery of your order. Items must be new, unworn and unsullied.
To create a return:
- Click on this link: Request a return
- Enter your order number and email
- Select the item to be returned and the reason. To return several items, repeat these steps for each item once the first return is complete.
- Choose how you would like to be compensated: exchange, store credit or refund to the original payment method
Our customer service will then verify your request within 24 business hours, and your return label will be sent to you by email.
You have 14 days from the delivery of your order to submit a return request. Once our team has approved your request, you will receive your return label by email and will have 14 days to drop off your parcel. Beyond this delay, the return label will be invalid, and the returns may be refused.
From France and the European Union, returns are made with Chronopost. From the United Kingdom and the rest of the world, returns are made with DHL.
The Customer must return the product(s) in their original packaging.
Return all accessories accompanying the Husbands items (buttons, felt, etc.).
Make sure that the box is well taped before sending.
Print and stick the shipping label on the box.
Drop off your package at your nearest Chronopost or DHL access point.
Returns are free for exchanges and store credit. In the case of a refund, the return is free if your order reached the minimum amount:
* Minimum order requirements:
- We offer free return for all orders in France
- We offer free return for orders of 500 euros or more in European Union
- We offer free return for orders of 600 pound sterling or more in United Kingdom
- We offer free return for orders of 850 US dollars or more in the rest of the world
The return costs are deducted from your refund, if the minimum order requirements are not met.
Made-to-order items and items purchased during Archive Sale can be neither returned nor exchanged.
REFUND AND CREDIT POLICY
For a return, you can choose between two options: store credit or a refund.
1. Store credit
Store credit is issued once your return has been received and checked. The amount is added to your Husbands account in the currency of the order and can be used at the time of checkout in same currency issued.
It is valid in store and on husbands-paris.com, on all Ready-to-wear items, and Made-to-order items.
The store credit is valid for a period of one year from the date of credit and can be used in several installments.
* Store credit issued in a currency other than EUR cannot be used in store.
* On husbands-paris.com, the store credit is only usable in the currency it is issued.
Store credit is an amount added to your Husbands account after a return, to be used on a future purchase.
2. Refund
You are refunded the amount of the returned item(s) within 2–5 working days of receipt and verification of your return. Original shipping costs paid are not refunded, if the minimum order requirements are not satisfied.
The refund is made to the payment method(s) used for your order:
- Paid by card: the amount is refunded to your card.
- Paid by gift card: the amount is refunded to your gift card.
- Paid partly by gift card and partly by card: the refund is split in the same way, with the gift card part refunded to your gift card and the card part refunded to your card.
A gift card is a prepaid card purchased on husbands-paris.com or in our boutique, which can be used as a means of payment, but cannot be used for Exchanges as mentioned below in Exchange Policy.
EXCHANGE POLICY
Exchange for another size, colour or item. The value of the returned Item is deducted/added towards the new item.
A new item with higher value is paid by the Customer when submitting the exchange request in the return portal (gift cards cannot be used for this payment).
A new item of the same value as the original item, the exchange is made at no additional cost.
A new item with lower value than the original item, the remaining balance is given as store credit or refunded, at the Customer’s choice.
The new item is shipped once the return has been received and checked. New item is shipped at no extra cost.
Shipping costs paid on the original order are not refunded, if the minimum order requirements are not satisfied.
For any question, you can contact the Husbands Customer service.